The quickest way to reach CasinosNotOnGamstop Ltd is by email at [email protected]. Messages are read by the CasinosNotOnGamstop Editorial Team, and we aim to reply within a few working days.
What we can help with
- Corrections. If a fact on the site is wrong or out of date, tell us which page and what you believe the correct position is, ideally with a link to the official source. We check every report.
- Questions about our content. If something on a guide is unclear, ask. Good questions often become new FAQ entries.
- Business enquiries. Licensed operators and industry bodies can contact us at the same address. Please note that we only work with casinos holding an active UK Gambling Commission licence.
- Privacy requests. To exercise any of your data rights, email us with “Privacy” in the subject line. Our privacy policy explains what we hold.
What we cannot help with
We are a comparison and information site, not a casino. We cannot see your casino account, process withdrawals, verify your identity or lift a restriction an operator has placed on you. We also cannot help with removing a GAMSTOP self-exclusion or finding a site outside the scheme, and we will not reply to requests of that kind with anything other than support details.
If you have a complaint about a casino
Start with the casino itself. Every UKGC-licensed operator must have a complaints procedure, set out in its terms. If the casino has not resolved your complaint within 8 weeks, you can take it to the alternative dispute resolution (ADR) provider named in those terms. The Gambling Commission publishes a list of approved ADR providers on its website.
- Raise the complaint in writing with the casino and keep a copy.
- Wait for the final response, or for 8 weeks to pass.
- Refer the dispute to the named ADR provider, which is free for you to use.
If the operator is not licensed in Great Britain, the UK ADR route is not available, which is one of the reasons we only feature licensed casinos.
If you need support with gambling
Please do not wait for an email reply from us. Call the National Gambling Helpline free on 0808 8020 133, any time of day or night, or use the live chat at GamCare. To block every UK-licensed gambling site at once, register for free at GAMSTOP.
Press and partnerships
We do not sell guest posts, sponsored rankings or links in editorial content. Commercial relationships with licensed casinos are limited to the toplist and are described on our advertiser disclosure page.